Geargag supports you to create your order in 3 main ways: Create manually, Sync orders from integrated stores on other platforms (such as Shopify and Etsy), and via API code (View more HERE).

In this article, we will explain how to create orders quickly by using a CSV file. This is a popular, easy & effective method that helps you processing thousands of orders without consuming time.

Step 1. Download the CSV example file and fill in order information

Go to  https://seller.geargag.com/orders, click Import Orders > Download Example

In the CSV example file, there are columns of fields as below:

- order_id: created by the original selling store. It can help you to manage your orders easily. Moreover, it is also a key for the system to combine all the order lines with the same order_id in the file into one order when importing.

- shipping_name, shipping_address, shipping_city, shipping_state, shipping_code, shipping_country, shipping_phone..: the information for the shipping address

Note: If your original order has more than 1 product type or size or style, each product must be list in one line and all the lines must have the same order_id as well as the customer information and shipping address.

- quantity: the quantity of each product type in the order

- name: name of your product, it depends on you

- import_mockup_1,2,3: the image of products on the selling channel

- sku_catalog: the SKU provided in the Catalog for the product you want to fulfill

- key_area_1,2,3,...: Help to determine the designs corresponding with the product SKU in the catalog.
- code_image_1,2,3,...: Help to match the designs in the File Library with the order and key area.
View more about the use of code_image HERE.



For Example:

The product Guys Tee has 2 print positions: Front & Back. Each position corresponding to the code_image: image_1 & image_2

=> In CSV file, it is required to declare as follows:

+ key_area_1: Front

+ code_image_1: image_1

+ key_area_2: Back

+ code_image_2: image_2


Step 2. Upload the CSV file onto the system to import orders.

Save the CSV file & import the file into the system. Orders with errors will be alerted with details of incorrect information.

Click Import to confirm the order information imported.

Note: The system only accepts orders with no error. For orders with errors, the seller please check & import again in another try.


See the instruction on how to check & fix the common errors when importing CSV files HERE

After successfully importing orders, you need to request fulfillment and pay invoices following instructions HERE.


If you have any support requests, please send a message via chatbox or contact email: [email protected] for help.