If the package was marked as "Ready" by the carrier but didn't transit for more than 30 days (in US) or in 45 days (Worldwide), there may be cases the package was lost or damaged on the way to customer's address. Geargag will cover the cost of reshipping or refunding the order to sellers.
In case the package was reached Local Post Office for several days and suddenly stopped, there may be cases the shipping info provided was not correct or the courier could not locate the customer address. Customers should reach out to the local Post Office to take their package. Geargag won't cover the cost of reshipping or refunding in this case.