You can easily calculate Shipment Free by the Shipping Calculator https://seller.geargag.com/shipment/estimate


SHIPPING FEE = WEIGHT x INTERNATIONAL RATE + DOMESTIC RATE + HANDLING FEE


1. Weight:

- Length is referred to the highest number of the cubic size of the parcel

- No service shall be rendered in the transportation of any parcels with an actual weight of more than 70 kilograms or exceed 115 x 75 x 75 (length x width x height) centimeters (cm)

- If the Dimensional weight (length x width x high/5000) is higher than the Actual Weight, the item will be shipped at Dimensional Weight.

2. International Rate

Geargag uses DHL Express & UPS for international shipping & USPS for US Domestic shipping service:

+ DHL Express: 3 - 5 business days (no minimum weight - 11 USD/kg - No minimum weight, no additional fee)

+ UPS: 4 - 7 business days (for package above 21kg - 9.5 USD/kg - No additional fee)

3. Domestic Rate USPS 2021:

Zone rate is calculated by the distance from Geargag Warehouse (California 94520 & Texas 75051) - not fixed, to Customer Address.

4. Handling fee: 1 USD/package

For example A Facemask package 20gr to US Zone 7: 0.02*11 + 3.35 + 1 = 4.57 (USD)


If the package is returned to the sender because of the Wrong Address, the Reshipping fee is calculated by USPS domestic rate (Zone 7) + Fulfillment Fee (+2$)


Refund Policy:

+ Refund shipping fee if the tracking is no transit after 30 business days (US) or 45 business days (international).

+ Refund 50% product price if the package's not delivered in 60 business days (US) or 90 business days (international) - Maximum 20$/claim

Additional Insurance fee (if request): 6% package value. Compensation: 100% product value. Maximum 5000$ (minimum 50$)

For our value customers, Geargag Tier Program is applied as below:

TierG1G3G5G10
No. of shipment/month1,0003,0005,000
10,000
Or Shipment Weight/month (kg)100300500
1,000
Cashback/shipment (USD)0.10.150.25
0.5
Cashback VN-US shipping rate for shipment over 10kg (%)
1%
3%
5%
10%

For example: 

A store with 3100 shipment requests/month with 10 parcels of 10kg

=> Cashback Tier G3:    

Cashback for No. of shipment:    $465(3100*0.15$)

Cashback for shipment over 10kg:  $33 = (10*10*11*3%)


The shipping rates are applied since Feb 1st & recommended for fabric & handmade products, for other types of shipment requests, contact support at [email protected] for advice.