Recently, the number of orders poured into the United States is very high, making the delivery function hard to handle as much efficiency as it generally does. Also, the procedures of customs clearance are increasingly tightened, meaning it would take a longer time. Thus, the shipping time is noticeably affected.


To resolve these scenarios, we suggest sample emails below for your customer service team:


1. Late delivery emails to apologize to your customers:

Dear customer, 

Thank you for contacting us. 

We sincerely apologize for this inconvenience concerning the delayed delivery of your package number <...>, placed with us on <day/month/year>.

Recently a large volume of orders are coming straight to the US, and customs clearance procedures are tightened at the same time. As a result, there are some delays in our shipping partner.

We have been trying our best to contact and push the carrier agency to update your order and ensure as little as a delay as possible to you. 

We appreciate your patience and understanding!

Sincerely,


2. Notice Regarding Shipping Delays:

Dear customer,

This notice is to inform you that recently a large volume of orders are coming straight to the US, and customs clearance procedures are tightened at the same time. As a result, there are some delays in our shipping partner.

We sincerely apologize for this inconvenience. We have been trying our best to contact and push the carrier agency to update your order and ensure as little as a delay as possible to you. 

We appreciate your patience and understanding!

Sincerely,"


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If you have any problems, please contact Geargag via Facebook Fanpage Geargag.com or email [email protected].


Geargag Support Team