Because of Covid-19, the problem of supply chain disruption has become more and more serious in the last months of the year.
Although we have tried our best to speed up production, a large number of orders are still experiencing delays due to shipping. Geargag is very sorry about this. Below is a sample email to notify & apologize to the customers for the late shipment, you can consider referencing and applying to your store.
Dear (Title + Name),
We are writing to you regarding your order number (….), (placed with us on….).
We regret to inform you that your item may arrive about 1 week later than originally scheduled.
We sincerely apologize for this inconvenience to you and your upcoming holiday plans.
After a long battle with Covid-19, we’re facing a huge supply chain backlog, with most shipments from our suppliers stuck in the airport for weeks, a haft of the drivers who work for our carrier partners have quit because of health problems or switched to a safer and less commuting job. However, we and our partners are doing our best to ensure as little delay as possible, including the move to 24/7 operations.
Your package's still in transit, albeit rather sluggishly. (We would like to offer you a 10% discount on any future orders due to this unexpected delay). We appreciate your patience and understanding and would like to thank you for shopping with us at (Brands).
If you have any questions regarding your order, please reply to this email/or contact us at (email address/phone number).
(title + name+ signature + contact details)