Tracking shipment status

What if the recipient's address was wrong?
If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address, then we'll contact y...
Fri, 28 Aug, 2020 at 1:22 AM
What if the tracking state is not delivered or suddently stopped?
If the package was marked as "Ready" by the carrier but didn't transit for more than 30 days (in US) or in 45 days (Worldwide), there may be ...
Fri, 28 Aug, 2020 at 1:24 AM
What happens if a package wasn't delivered to my customer, but the tracking states that it was?
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Geargag won't cover the cost of reshipping...
Fri, 28 Aug, 2020 at 1:24 AM
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods with full tags or label to [email protected], we'll gladly send a replacement at no c...
Fri, 28 Aug, 2020 at 1:25 AM
Manage Shipment Status on Geargag
1. For Geargag Fulfilled items Order tracking will be updated in the All Orders dashboard. Click to the order or Export CSV to take Tracking ID. 2. For...
Sun, 13 Sep, 2020 at 10:13 PM